For small returns, use our Royal Mail Tracked Returns Service. Please be aware of maximum weight and box dimensions. Unless advised otherwise, you will be charged for using this service.
Important information & time limitations
Any transit damage, shortages or incorrect goods supplied must be noted on the delivery note at the time of delivery.
Please ensure that you thoroughly inspect your goods for any cosmetic damage, incorrect goods, missing parts or other problems as soon as you receive them, if this is done after delivery has taken place, You are required to contact us within 3 days of delivery of your goods giving full details of any problems for us to arrange for suitable action to be taken.
If you receive goods in a damaged condition, please make a note of this on the despatch note, you will need to notify us of this by email or letter in any case within 3 days from receipt of goods.
Incorrect Goods/Wrong amount of Goods
It is your responsibility to ensure that you have signed for the correct number of goods delivered. At time of delivery you must also check that you have received the correct goods in accordance with your order.
If you find that you have received incorrect goods or the wrong amount of goods, you must make a note of this on the despatch note, you must then notify us of this by email or letter in any case within 3 days from receipt of goods.
Please note: Do not use an item if it is damaged. This counts as acceptance of goods and the item is then non returnable.
If you cancel an order after the goods have been delivered, you will be charged the ACTUAL COST of collecting the items. Because we subsidise our delivery cost when we initially deliver the item to you, the actual cost of collection is £15.00 for a single item. This cost will be deducted from any refund that is due to you. You may return the items at your own expense and we will charge a re-stocking fee of no more than 15%, this will again be deducted from any refund due to you.
You have the right to cancel your order at any time before goods are despatched to you for any reason.
In compliance with the distance selling regulations you have a Cooling Off period where you may withdraw from this agreement at any time up to 7 working days after the day we have delivered the goods to you. If we have delivered the goods, you must not have used them and must have kept them in the condition they were delivered. You must return them to us or request us to collect them, in either case, at your cost.
When we receive the goods we will inspect them to ensure all manuals, accessories and other components are within the returned package and that the goods are in the condition that we sent them to you with packaging. All items are subject to inspection. If we receive an item that either is not in the condition we sent it or has missing components we shall deduct a reasonable amount to cover any costs to us or return them to you if they are not re-sellable.
Please note, we are unable to take back items that are bespoke/built to order.
We will reimburse any amounts you have paid to us within 7 days having deducted any return, repackaging or retrieval costs and administration fee if applicable.
If after using your product you find that it is faulty, meaning your product shows symptoms of failure preventing basic operation (this does not include any superficial or cosmetic damages, for example scratches or dents). Please contact us at your earliest convenience. We shall then arrange for a replacement to be delivered to you at our expense and for the faulty item to be collected (usually at the same time). We shall require a £15.00 security deposit payment to be taken from your credit card prior to despatching a replacement unit. Once the item has been verified by our in house engineers as being faulty, we shall arrange for a full refund of the £15.00 deposit to be made. If we find that the item is not in its original packaging and has any accessories or components missing, or it is found to not be faulty we will retain the £15.00 payment.
If your item becomes faulty after having been used for more than 28 days, we will arrange to have the unit repaired. There will be a £15.00 charge for the uplift and re-delivery of the unit but any repairs required will be carried out at no cost providing the fault is covered by the terms of the warranty. Full details of which can be found below.
If, in the unlikely event, you wish to make a complaint, please contact us in writing:
Customer Care Department
Anderson Electrical Trade Ltd
Unit 6, Colemans Yard
We shall then fully investigate the matter and contact you within 5 working days from receipt of letter.
This guarantee is in addition to any warranties or conditions implied by law and nothing in these terms affects your statutory rights.
Anderson Electrical Trade Ltd will warrant to the original purchaser that all finished goods are free from defect in both material or workmanship for the minimum period of 1 Year. For Spare Parts, Consumables and Accessories the warranty period is 3 months (90 days). Spares warranty may be voided by being fitted by non competent personnel.
Note: This warranty expressly excludes consumable parts such as, but not limited to, replacement carbon brushes, floor brushes, dust bags etc that are considered replaceable from time to time during the normal working life of the machine.
The warranty date commences from the date the goods are purchased.
Any warranty claim inside the first 28 days of use will be replaced free of charge. We shall require a £15.00 security deposit payment to be taken from your credit card prior to despatching a replacement unit. Once the item has been verified by our in house engineer as being faulty, we shall arrange for a full refund of the £15.00 deposit to be made. If we find that the item is not in its original packaging and has any accessories or components missing, or it is found to not be faulty we will retain the £15.00 payment.
Claims will not be accepted if they are the result of fair wear & tear, misuse or abuse of any kind.
No replacement will be given unless the appropriate evidence of the validity of the claim has been provided to the satisfaction of Anderson Electrical Trade Ltd
Anderson Electrical Trade Ltd reserve the right to charge for any unnecessary work carried out as a result of an invalid claim.
No variation to this warranty may be made or implied by any member of Anderson Electrical Trade Ltd unless such variation is in writing and authorised by the Company
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
refunds will not be given against consumable parts such as, but not limited to, replacement carbon brushes, floor brushes, dust bags etc that are considered replaceable from time to time during the normal working life of the machine.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Unit 6 Colemans Yard Derby GB DE21 4AL.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Unit 6 Colemans Yard Derby GB DE21 4AL
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.